How Long Before I Receive My Order?

We carry most items in stock and aim to dispatch your order within 1 – 3 days. Please allow up to 21 days for larger items, handmade collars and leads or those which are not in stock.You will be notified by email if there is a delay with your order.

All orders are sent by Royal Mail 1st class delivery and generally arrive within 1-3 working days from date of dispatch.

What Are The Delivery Costs?

We offer FREE shipping on all orders, just simply add the desired items to your shopping basket and checkout!

Payment Information

You can pay with All major Cards i.e. Visa, MasterCard or Paypal. When placing an order we will email a confirmation of acceptance of the order and its payment. Upon shipment of your order you will also receive a confirmation email.

Refund/Cancellations

If for any reason you decide to cancel your order you can do so by writing to us at sales@bertiesboutique.co.uk or filling in our contact form. If your order has not yet been dispatched then a full refund will be issued immediately. If your order has already left our premises then this will need to be returned to us, using a recorded delivery service before a refund can be issued. Orders can be returned upto 14 days from the date they are received providing they are in a re-saleable condition.